FAQs

Do you need more information? Find answers from the most popular questions about KatanaPIM.

General

What is PIM?

Product Information Management (PIM) is the process of managing the information needed to market your products on your different distribution channels. A PIM solution is a tool that works as a single source of truth for your product information.

Learn more about the benefits here.

What are the benefits of PIM?

The implementation of a PIM tool brings multiple advantages to your business, including enhancing your team's productivity, reducing your time-to-market and improving your customer experience.

Discover more here.

Why integrating a PIM tool?

When you integrate a PIM solution into your IT infrastructure, you streamline and automate burdensome internal processes, avoid consuming manual work and significantly reduce manual errors. KatanaPIM works as the middleware solution between your product information sources and sales channels: by retrieving basic data from your ERP, WMS or other systems, KatanaPIM makes it possible for you to centralize all product data into a single place and let it lead at all times. By correctly and seamlessly manage your product information from a centralized place, you'll make sure to easily and consistently share correct & updated data across channels, by increasing the customer experience, reducing returns, speeding up your time-to-market and boosting your team's productivity and sales!

Can KatanaPIM help with the integration?

KatanaPIM has multiple native integrations next to providing an open API to connect to. Support and coordination for the connection to the API are provided by our support team. KatanaPIM also partners with integration agencies like Semso, Radikal, Fairweb and more. There is also a direct integration with iPAAS solutions OrderChief, Alumio and more.

Who uses PIM?

A PIM tool can be used by all kinds of companies that have to manage product data for multiple sales channels. Used as a single source of truth for product information, a PIM solution replaces scattered data across spreadsheets and helps share consistent and complete product content across webshops, marketplaces, resellers and other channels. See what KatanaPIM can do for Brands ,Wholesalers and Retailers.

When do I need PIM?

A PIM tool is an effective solution when:

You have to manage product data for thousands of SKUs, coming from hundreds of excel sheets or multiple suppliers.
You want to speed up your time-to-market and share consistent information on different channels and marketplaces
You sell abroad and want to share product information in multiple languages
You want to get the best out of your team by streamlining the internal workflow and save valuable time
You want to get rid of boring manual work and errors
You want to give the best shopping experience to your clients and reduce complaints and returns
You want to manage product data for multiple sales channels and distribute channel-required information on all marketplaces

Discover PIM

What is the ROI of PIM?

Investing in a PIM solution benefits your business on various levels: compelling information lets your products stand out from the competition; complete descriptions make your client's purchase decision easy; an organized workflow helps your team work faster and better. The return on investment of a PIM tool can be divided into two types:

- Quantitative ROI: fewer manual errors, fewer returns, more sales
- Qualitative ROI: improved customer experience, quality product data, more efficiency & productivity

How to

How does onboarding work?

If you choose to add the onboarding to your KatanaPIM package, you can usually be up and running within 7 weeks, thanks to our organized onboarding process.
Our onboarding consists of different phases:

1. Kick-off (handover from the sales team to our onboarding team, discuss expectations, give out documentation and start onboarding process)
2. Initial Import (data is reviewed and templates to import the data are provided)
3. Dataflow Integrations (in parallel with step 2, third party integrations are discussed and the PIM is configured as needed)
4. Workflow & Training (configuring a workflow for the users and providing a training to get all users up to speed with the PIM)
5. Handover to support (after the PIM is live, the onboarding specialist hands over the client to the support team)
6. Evaluation call (account manager reaches out to discuss how everything is going and to collect any feedback)

Can I integrate PIM with my systems?

You can easily integrate KatanaPIM with your systems. Discover the available integrations here .

Next to the existing ones, KatanaPIM is easy to integrate with your IT infrastructure. Thanks to the open API and the sophisticated Import module, your IT department or third-party partners can fit KatanaPIM to any IT landscape.

How do I manage multiple data files?

You can easily map and import all your product data files (Excel, CSV, FTP) into KatanaPIM through the import and Automap features. From here, you and your team will get a complete overview of all products and you’ll be able to manage and enrich all product information that you will need to successfully market your products.

Do you have a support team?

Yes we do! We are always available for questions and if our clients need assistance: from a small question to a big request, we will always do our best to find a solution together. To keep track of our clients' requests, we use a ticket system; users can create tickets via their customer portal.

Most of the information can be found on KatanaPIM's documentation, a guide on our product's usage with explained features, how-tos and screenshots, that we give our clients during onboarding. If our clients can't find the information needed, they can always reach out at support@katanapim.com or by calling +31 7 15288792.

How can I import my product data?

The import can be done via xlsx, csv or XML files by mapping the content of the file with the KatanaPIM fields. An automapper is available to speed up that process too.

Learn more here.

How can users collaborate in managing product information?

KatanaPIM is a collaborative tool that enhances your productivity and makes it easy for users to work together in managing product information together. By assigning tasks and roles to your team members, you make sure your workflow becomes organized and efficient.

As an admin, you can configure user roles and assign certain parts of the product information to these roles. The product data is validated and products are assigned to these user roles based on what role is responsible for that part of the product information. For bigger teams you can setup permission rules. Permission rules can be used to limit or give access to certain pages, but more specifically to control the type of actions they can use like editing or deleting data.

How do I get started with PIM?

Want to get started with KatanaPIM? Or do you simply need some extra information and see if KatanaPIM is the suitable solution for your business? Book a demo and let our experts walk you through KatanaPIM's environment and its functionalities. If you are ready to boost your business and you chose KatanaPIM to manage your product information the right way, after the setup of your KatanaPIM environment, you can choose to start onboarding your products right away, or you will be guided in the onboarding process. Learn more about onboarding here.

Pricing

How much does PIM cost?

KatanaPIM offers a best-of-breed Saas solution that fits the budget of all companies. Get your product information together, keep on growing your team and catalog and take your company to the next level!

See the pricing & packages here.

Can’t find what you are looking for?

If you have more questions and want to know more about KatanaPIM, you can always contact us. We are happy to help!

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